Terms of Service
Welcome to Tahlia Farm. These Terms of Service outline the rules and regulations for the use of our website and products. By accessing or using our website, you the customer agree to comply with these terms. Please read them carefully.
1. Intellectual Property Rights:
All content on this website, including text, images, logos, and designs, are the property of Tahlia Farm (Pty) Ltd and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any of our content without our prior written consent.
2. Age Restriction:
You must be of legal drinking age in your jurisdiction to purchase and consume our liquor products. By using our website and purchasing our liquor products, you confirm that you are of legal drinking age.
3. Product Availability:
Our products are available for purchase online through our website. We reserve the right to change product prices, descriptions, and availability at any time without notice. All orders are subject to acceptance and availability.
4. Shipping and Delivery:
We ship our products to select locations. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
5. Returns and Refunds:
Please refer to our Return and Refund Policy for information on how to return products and receive refunds.
6. Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
7. Limitation of Liability:
Tahlia Farm (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products.
8. Governing Law:
These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in South Africa.
By using our website and purchasing our products, you agree to abide by these Terms of Service. If you have any questions or concerns, please contact us at
orders@tahliafarm.co.za.
Return and Refund policy
To initiate a return and receive a refund for any purchase made from Tahlia Farm, please follow these steps:
- Contact Tahlia Farm within 14 days of receiving your product to request a return. Customers can reach us at orders@tahliafarm.co.za
- Provide your order number and reason for the return. We will provide you with instructions on how to return the product.
- Pack the product securely in the original packaging, if possible, and ship it back to the address provided by us.
- Once we receive the returned product, we will inspect it to ensure it meets the return policy criteria.
- If the return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note that shipping costs for the return will be the responsibility of you the customer unless the return is due to an error on our part.
If you have any questions or need further assistance with the return and refund process, please do not hesitate to contact us at
orders@tahliafarm.co.za.
Shipping Policy
We at Thalia Farm strive to provide a seamless and convenient shopping experience for our customers. Our Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products. By placing an order with us, you agree to the following shipping terms:
1. Shipping Locations:
We currently ship our products all over South Africa.
2. Shipping Methods:
We offer standard shipping and expedited shipping options for our products. Shipping costs and delivery times may vary depending on your location and the selected shipping method.
3. Order Processing:
Orders are typically processed and shipped within 3 business days of receiving payment. You will receive a confirmation email with tracking information once your order has been shipped.
4. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. You will be able to view the shipping costs before completing your purchase at checkout.
5. Delivery Times:
Delivery times may vary depending on your location and the selected shipping method. Standard shipping typically takes 3 business days, while expedited shipping may arrive sooner.
6. International Shipping:
For international orders, please note that customs duties, taxes, and other fees may apply upon delivery. These fees are the responsibility of the recipient and are not included in the shipping costs charged by Tahlia Farm (Pty) Ltd.
7. Order Tracking:
You can track the status of your order using the tracking information provided in your shipping confirmation email. If you have any questions or concerns about the delivery of your order, please contact
orders@tahliafarm.co.za for assistance.
8. Shipping Restrictions:
We can only ship to a physical address. Additionally, we do not ship to countries where alcohol import restrictions apply. Please check your local regulations before placing an order.
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at
orders@tahliafarm.co.za.